Training scope
The course outlined in the mentoring agreement.
Annexure A plus the home-loan process checklist you will sign off, file by file, with the option to request mentor review at every step.
24 months
Minimum term
12 loans
Required files
12
Interview sign-offs
26
Course modules
Lending scenarios
Work through the core residential and specialist scenarios you will write as a broker, including grants, structures and policy traps.
First home purchases (including grants and schemes)
FHOG, FHSSS, guarantee schemes, genuine savings and first-home policy overlays.
Non-first home buyer
Subsequent purchases, upgrading, downsizing and using existing equity.
Refinance
Rate, product and debt-restructure refinances with a clear comparison and switching cost.
Construction
Progress draws, QS reports, builder contracts and cost-to-complete.
Debt consolidation
Unsecured debt into home loan — responsible lending, not just a lower rate.
Loans with parental / family guarantors
Security guarantees, limited guarantees and family-gift structures.
Investment purchases
Yield, vacancy, negative gearing servicing and investment overlays.
Self-employed lending
ABN, BAS, tax returns, add-backs and income-shorthand products.
Trusts and corporate structures
Discretionary trusts, unit trusts, companies and who actually signs.
Off-the-plan purchases
Sunset clauses, valuation at completion and pre-approval windows.
Bridging finance
Peak debt, residual debt and sale-of-existing-security timing.
SMSF lending
Limited recourse borrowing, bare trusts and SIS constraints.
Personal loan and auto finance (if required)
When consumer lending sits beside the home-loan file.
Research & recommendations
Build a repeatable research method so every recommendation is documented, comparable and defensible under responsible lending.
Develop a research methodology
A written method you can repeat on every file.
Understand lender policy and process
Overlays, exceptions, turnaround and how a credit team actually reads a file.
Analyse client data and match circumstances to scenario
Turn a fact find into a scenario you can actually place.
Develop and present recommendations
A comparison the client can understand and that you can defend.
Loan submission
Pack files to lender quality benchmarks: identity, income, expenses, serviceability, disclosures and broker declarations.
Broker declaration and lender checklist
The statements you personally make on every lodgement.
Customer identity checks (VOI)
AML/CTF identity, beneficial owners and face-to-face versus digital VOI.
Income verification
PAYG, allowances, overtime, casual, parental leave and foreign income.
Living expenses
Declared expenses, HEM, statements and the actual household.
Serviceability calculators and worksheets
Run the numbers the way the lender will.
Exit strategy (if required)
Interest-only, retirement, bridging and high-LVR exits.
Adverse credit history — explanation and understanding
Defaults, paid defaults, court actions and the story that must match the file.
Privacy and consent disclosure documents
Credit guide, privacy consent, quote and NCCP disclosures.
Individual lenders' quality benchmarks
What 'good' looks like for each panel lender.
Home-loan process checklist
Each mentee opens a loan file and signs off the process below. You can request admin review on any step.
- 01
Discovery
Initial enquiry logged
Source, timeline, property target and urgency captured in the CRM.
- 02
Discovery
Credit guide issued
Credit guide provided before credit assistance continues.
- 03
Discovery
Privacy and credit consents
Signed privacy, credit-file and electronic-verification consents on file.
- 04
Discovery
Needs-analysis interview
Objectives, risks, preferences and any third-party influence recorded.
- 05
Discovery
Fact find completed
Household, employment, assets, liabilities and living expenses complete.
- 06
Verification
Identity verification (VOI)
AML/CTF identity completed for every applicant and beneficial owner.
- 07
Verification
Credit file reviewed
Comprehensive credit file reviewed; adverse items explained in writing.
- 08
Verification
Income verified
PAYG, self-employed or other income evidenced to lender standard.
- 09
Verification
Living expenses assessed
Declared expenses tested against HEM and bank statements.
- 10
Assessment
Serviceability modelled
Lender calculator saved; assessment rate, debts and haircuts applied.
- 11
Assessment
Product research documented
Scenario screened against policy; ruled-out lenders noted.
- 12
Assessment
Recommendation presented
Comparison presented; client choice and reasons recorded.
- 13
Assessment
Credit proposal / quote
Written credit proposal and relevant NCCP disclosures issued.
- 14
Lodgement
Application packed
Lender checklist complete; documents named and in lodgement order.
- 15
Lodgement
Submitted to lender
Lodgement reference recorded; cover notes saved.
- 16
Approval
Conditional approval reviewed
Conditions listed, owned and tracked to clear.
- 17
Approval
Valuation coordinated
Valuation instructed; shortfalls discussed with the client.
- 18
Approval
Formal approval
Formal approval issued and any remaining conditions closed.
- 19
Settlement
Loan documents explained
Client understands rate, repayments, fees and special conditions.
- 20
Settlement
Settlement completed
Settlement figures, insurance and discharge (if refinance) confirmed.
- 21
Settlement
File notes and audit trail
File is complete enough for an aggregator or ASIC review.
- 22
Settlement
Mentor review of file
Requested and completed a mentor review of this loan file.